Copy of Shipping Policy

Countries we ship to

Currently, we can deliver to the United States, Canada, Australia, the United Kingdom, and Mainland China. If you are not located in our current shipping range, please contact us and we will try our best to reach you.

Handing time

We need 2-3 days to prepare for you from order placement to delivery.

Shipping method

We work with different local shipping couriers in each country. The list of how we deliver your NextPair to you, and how long it usually takes is as below* –

Destination	Type of shipping	Rate	Shipping method	Estimated delivery time
United States	Standard	Free	USPS	7-14 business days
	Protection	US$3.55	USPS	7-14 business days
	Priority	US$39	UPS	5-7 days
Canada	Standard	Free	Canada Post	7-14 business days
	Protection	US$3.55	Canada Post	7-14 business days
	Priority	US$39	UPS	5-7 days
Australia	Standard	Free	Toll	7-14 business days
United Kingdom	Standard	Free	Collect	7-14 business days
Mainland China	Standard	Free	SF	2-3 business days
For other types of countries	Personalised	According to country and region	UPS/DHL/FedEx	According to country and region

*This list is for shipping under normal circumstances. Should we feel that this type of delivery would deteriorate your shopping experience, we may choose to temporarily change the method of shipping.

Return delivery

All returns on NextPair brand products are free. Should you decide to return your NextPair, you can apply for a return in your account, and we will send a UPS return label to your e-mail address, free of cost.

Shipping FAQs

Q: How can I track my order?

A: Once your order is ‘Fulfilled’, your tracking number will be recorded in your account, and for most countries, you will be able to see where your shipment is, right in your account. For other regions, you may use your tracking number to search for or simply send to a customer service to help you do so.

Q: What if my shipment is damaged?

A: If you find that your purchased product is damaged upon delivery, please contact us and we will send you a replacement.

Q: Why is my shipment taking longer than expected?

A: The expected delivery time that we provide comes from historical tracking under normal circumstances. However, delivery times may fluctuate and delay in occasions such as national holidays or extreme weather. If this happens, please contact our customer service, and we will try our best to speed up the process.

Q: What is shipping protection?

A: For any product delivered to any region, you can choose to protect your order from lost and theft, or just taking too long. By purchasing Shipping Protection, you can claim a refund of $15 should your shipment tracking take more than 15 days, or a speedy replacement for lost or stolen packages.

 

FULL FAQS